Why should a company use IT Service Management principles

It needs to be a business style report
use of Methodologies; types of ITSM methodologies e.g. ITIL,COBIT….
please Read the additional instructions and requirement in the uploaded
additional files.
Please note: most sources/references should be academic book/journals or articles

 

  • What do I need to hand-in/complete? – A Business style report

 

Complete the question below, 3,000 Words maximum:-

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  1. Why should a company use IT Service Management principles? analyse the benefits and advantages of using this approach

POINTS TO CONSIDER WHEN WRITING THE REPORT

  • Use a business style report structure
  • Define IT service Management
  • Explain why a company should use IT service management principles.
  • Provide some critique and analysis
  • Use real life/business examples to back up the argument
  • Use IT SERVICE MANAGEMENT methodologies such as ITIL, COBIT etc.
  • Conclusion.

 

Do not write your entire report in a descriptive style. This approach will not achieve a high mark.

To achieve a high mark it will be necessary to provide some critique and analyse in your report and also make conclusions.

 

In summary, a coherent, logical argument, supported by bibliographical references is required.

 

 

 

Assessment Criteria

 

Description Max Possible Marks
Essay Questions – each will be marked out of 100

 

 
Demonstration of an understanding of the course material and evidence of further reading

 

15%
Demonstration of the appropriate usage of tools and techniques taught on the course (e.g. SWOT, PEST, ITIL)

 

15%
Relevance of the answer to question and the ability to effectively use the tools and techniques taught on the course to support your answer

 

40%
Argument / Discussion

 

30%
Total 100%

 

 

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