In preparation for this discussion, review the following resources:
- Emotional Labor Study at the University of Memphis (Links to an external site.)
- Job Stress (Links to an external site.) (Links to an external site.) (Clark, 1995)
You may also want to read, “Stress in the Workplace: A costly epidemic (Links to an external site.) (Links to an external site.).”
There are many stressors in the workplace that affect employees. Emotional stressors are no different. As our economy has moved from a manufacturing to a service-based economy, there are many more workers in a variety of occupational fields that are expected to manage their emotions according to employer demands. Emotional labor refers to a form of emotion regulation that creates a publicly visible facial and bodily display within the workplace. The increasing prevalence of this type of work introduces a new set of stressors in the workplace.
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In your initial post
- Describe examples of emotional labor in the following professions:
- Human Resources
- Give a suggestion of what employers can do to help employees address the personal impact of emotional labor?
Your initial post should be at least 250 words in length. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.